I recently worked with a client delivering training sessions over one month. The client participated in each workshop. And, after each one they gathered participants' feedback. Based on what the client heard, saw and read, we massaged the workshops to meet participants' and the client's needs as we went along. The benefits were immediate and inspiring.
Benefits of Live Feedback Training
For the participants
Feedback was real and responded to. Each workshop became like a live focus group. They could have instant impact on
the improvements for the next group, and for theirs. Now, that's quality in motion and empowerment.
For the client
Being with the workshop groups, hearing their feedback and observing their tasks, gave them incredible insights into what they were offering and what they could do to make it more valuable in the future. It greatly increased the quality.
For the trainer
I felt so much part of the organization and the team. Instead of coming in, delivering and leaving, I was getting ideas, receiving encouragement and becoming better informed to meet goals and needs. Training feedback usually comes in a printed document, emailed at a later date and may – or may not – have any bearing on future training. This live feedback had so much more impact.
How to make it happen
sIf you have multi-day training, ask your client for continuous feedback. If you are doing single day training, build in three opportunities
to get live or written feedback. And, be prepared to act on it, if it is important for the majority of learners. Either way, ask the client for time afterward to go over the feedback together – so everyone can benefit.
Kate Harrison Whiteside has over 25 years experience in plain language, writing/editing, training and consulting.